The provided source material details the sample request processes for two electronic component manufacturers, Renesas and Bourns. This article outlines the factual procedures, eligibility criteria, and policies for obtaining free resistor samples from these companies, based solely on the information available in the supplied documentation. The processes described are specific to these manufacturers and are not generalisable to other brands or product categories.
Renesas Sample Request Process
Renesas offers free samples for hundreds of its most popular products to allow customers to explore and use their solutions firsthand. The company encourages customers to submit sample requests to discover how its products can meet specific needs. The customer support team is available to assist in fulfilling these requests.
To order samples from Renesas, a user must first create or log in to a MyRenesas account using a company email address. The process requires being logged in to place a request. An official company email address is mandatory for processing the sample order; personal or free email domains such as @gmail.com, @hotmail.com, and @yahoo.com are not accepted.
The request process involves navigating to the relevant product page and locating the product options table. A "Request" link next to an available part can be used to add it to the request. To finalise the request, users must view their samples request and complete the samples request form. All mandatory fields in the form must be completed and cannot be left blank or filled with placeholder characters like spaces, asterisks, or other symbols. The information provided, such as shipping address, contact details, and company name, must be valid and accurate. Requests with incomplete or invalid information may be delayed or rejected.
Upon successful submission, users receive an order number and a confirmation email. Sample shipment processing and delivery timelines depend on inventory availability. Quantity limits vary by product, and users will be notified if they reach the maximum quantity. While there is no fixed limit on how often a user can order, frequent requests may be reviewed. Shipping is available for select countries.
If corrections are needed to an existing request, the existing request must be cancelled. To request a cancellation and resubmit a new order with the correct information, users should contact the REA Sample Helpdesk at [email protected]. This email address is also the point of contact for any further assistance.
Bourns Sample Request Process
Bourns may provide sample parts when requested. For the quickest response, the company advises contacting one of its Sales Offices to discuss the availability of parts. Alternatively, requests can be processed by submitting a form on the Bourns website. The information provided in this form is used solely to evaluate the sample request. To submit a request, users must click the "Request Sample" button.
Conclusion
The sample programmes for Renesas and Bourns are designed for business-to-business transactions, requiring an official company email address and a formal request process. Key distinctions include Renesas's detailed online procedure via a MyRenesas account and a specific helpdesk for cancellations, while Bourns offers both direct contact with sales offices and an online form. Both companies emphasise the need for accurate and complete information to avoid delays or rejection. The availability of samples, shipping, and quantity limits are subject to inventory and company policies.