4imprint provides a comprehensive free sample programme designed to help organisations make informed purchasing decisions for promotional products. The company emphasises a try-before-you-buy approach, allowing customers to physically evaluate items before committing to an order. This service is positioned as a standard feature, offering complimentary peace of mind and removing the pressure from the selection process.
The core of the free sample offering is straightforward: customers can request samples of products they are interested in at no charge. According to multiple sources, the process involves clicking a 'request a free sample' button available on individual product pages across the 4imprint website. Alternatively, customers can contact the company directly via telephone to request samples, where a representative will assist them. The primary purpose of this service is to enable customers to show potential products to colleagues, gather feedback, verify sizes, and physically inspect the quality and finish of the items. It is described as the "perfect way to find the perfect product."
In addition to standard product samples, 4imprint offers a "Blue Box" mailing programme. These physical boxes are sent to customers and contain a curated selection of free samples, promotional offers, and information regarding the latest products available in the catalogue. This initiative serves as a broader discovery tool, allowing customers to encounter new items they might not have specifically searched for.
While the sample programme is a key focus, 4imprint also highlights several service guarantees and support features that complement the product selection process. The company operates a "360° Guarantee," which covers delivery timeliness, price competitiveness, and customer satisfaction. Specifically, the guarantee promises that if an order is not shipped on time, resulting in a missed event, the order will be free. Furthermore, if a customer finds the same order cheaper elsewhere within 30 days of purchase, 4imprint pledges to refund double the difference. Regarding satisfaction, the company offers to pick up and re-run an order or provide a full refund if a customer is not 100% satisfied.
Artwork and design support are also provided free of charge. The 4imprint art team assists customers with preparing logos and designs for imprinting on products. Customers can send rough sketches or finished artwork, and the team will prepare the final design files. The company provides instant previews on the website, allowing customers to see exactly how their design will look on a selected item. Additionally, free "e-proofs" are generated for customer approval before any order proceeds to production.
Shipping speed is another significant aspect of the 4imprint service. The company claims a fast turnaround time, with many orders shipping within 24 hours. This rapid service is intended to ensure that promotional materials arrive in time for events and deadlines.
Regarding the range of products available for sampling, 4imprint stocks over 30,000 different items. The catalogue includes traditional office supplies, eco-friendly products, and tech gadgets, among others. The availability of free samples extends across this variety, ensuring that businesses in different sectors can find relevant items to evaluate.
The request process for samples and the subsequent ordering process are designed to be user-friendly. Whether interacting via the website or over the telephone, customers are assigned a dedicated promotional product expert to assist with their order. This personal service is intended to ensure that every detail is correct and that the customer receives the necessary support throughout the transaction.
How to Request Free Samples from 4imprint
For UK consumers and organisations looking to evaluate promotional products before purchasing, 4imprint offers a clear process for obtaining free samples. The following steps outline how to access this service based on the available information.
- Visit the 4imprint website: Navigate to the 4imprint.co.uk domain to browse the extensive catalogue of promotional products.
- Locate the sample request option: On any individual product page, look for the option to 'request a free sample'. This button is typically found near product details or purchase options.
- Click to request: Select the 'request a free sample' button to add the item to your sample selection.
- Alternative method - Telephone: If preferred, customers can call 4imprint directly. A representative will assist in selecting products and arranging for free samples to be sent.
- Provide necessary details: When requesting samples, you may need to provide standard contact and delivery information to ensure the samples reach your organisation.
- Receive and evaluate: Once requested, the samples will be shipped to your location. Use this opportunity to show the items to colleagues, check sizes, and inspect the quality.
- Review artwork options: While waiting for samples, customers can also utilise the free art assistance service to prepare their logo or design for potential imprinting.
- Place an order: After evaluating the samples and finalising your design, you can proceed with placing an order, confident in the product choice and design accuracy.
Understanding the 360° Guarantee
4imprint backs its service with a comprehensive guarantee designed to protect customers against various risks associated with ordering promotional products. This guarantee is divided into three main components:
- Certain Delivery: This part of the guarantee focuses on timeliness. If 4imprint fails to ship an order on time, and this delay causes the customer to miss a specific event, the order is provided free of charge.
- Certain Value: To ensure price competitiveness, this guarantee allows customers to compare prices. If a customer finds the same order available for less elsewhere within 30 days of their purchase, 4imprint will refund double the difference in price.
- Certain Happiness: This covers overall satisfaction. If a customer is not 100% satisfied with their order, 4imprint will arrange to pick up the items, re-run the order, or refund the money, offering the customer a choice of remedies.
Artwork and Design Assistance
Creating high-quality imprints on promotional products requires precise artwork. 4imprint offers complimentary support to ensure designs look professional and accurate.
- Free Art Team Support: Customers can send any artwork idea, from rough sketches to finished files, to the 4imprint art team. The team then prepares the artwork for production at no extra cost.
- Instant Previews: The website features tools that allow customers to see an instant preview of how their design will look on a selected product.
- E-Proofs: Before an order is finalised, customers receive a free electronic proof (e-proof) to approve the design and placement details.
- File Format Guidance: The company provides advice on the best file formats and dimensions for logos to ensure high-quality results on the final product.
The Blue Box Mailing Programme
4imprint operates a unique mailing programme known as the "Blue Box." This is a physical mailing sent to customers that serves as a sample and offer discovery tool.
- Contents: The Blue Box is filled with free samples, special offers, and information on the very latest products available from 4imprint.
- Purpose: This programme allows customers to physically handle a variety of products and discover new items that may be useful for their marketing needs without having to search for them specifically.
- Availability: These boxes are sent to customers as part of the service provided by 4imprint.
Product Variety and Availability
4imprint boasts a vast inventory of over 30,000 different promotional products. The range is designed to cater to a wide array of industries and marketing objectives.
- Categories: The product selection includes traditional office supplies, eco-friendly items, and technology gadgets.
- Brand Exclusivity: The company claims to offer many brands that are not available elsewhere, providing unique options for customers.
- Sample Eligibility: Free samples are available across the product range, allowing customers to test items from various categories before placing a bulk order.
Customer Service and Ordering Support
4imprint places a strong emphasis on personal service and support throughout the ordering process.
- Dedicated Experts: Every order is assigned an experienced promotional product expert who works personally with the customer to ensure all details are correct.
- Flexible Ordering: Customers can choose to order via the website or over the telephone, depending on their preference.
- Speed of Service: The company highlights its ability to ship many orders within 24 hours, catering to customers with urgent needs.
Conclusion
4imprint offers a robust free sample programme that is integral to its promotional product service. By allowing customers to request physical samples of products before purchasing, the company aims to reduce uncertainty and ensure customer satisfaction. The process for requesting samples is accessible via the website or telephone. Complementary services, such as free artwork assistance, a comprehensive 360° Guarantee, and the unique Blue Box mailing programme, further enhance the value proposition. With a large inventory of over 30,000 products and a focus on rapid, personal service, 4imprint provides a structured and supportive environment for UK organisations seeking to procure promotional materials.