The provided source material details a promotional programme offering complimentary trial kits of Clarins Double Serum products. The information is specific to the Malaysian market and outlines eligibility criteria, redemption methods, and terms and conditions for accessing these samples. The programme is managed by Clarins Sdn. Bhd. and is available through both online and in-store channels.
The available data pertains to several specific trial kits, including the Double Serum Eye Trial Kit, Double Serum Trial Kit, Double Serum 7-days Trial Kit, Double Serum Light Trial Kit, New Double Serum 3-Days Trial Kit, and Double Power2 Trial Kit. Each of these kits has its own specific redemption period, which is a critical factor for consumers considering participation. For instance, the Double Serum Light Trial Kit had a redemption period valid until 31st July 2023, while the New Double Serum 3-Days Trial Kit is valid until 31st October 2024. The Double Serum Eye Trial Kit is valid until 7th July 2024, the Double Serum Trial Kit until 3rd March 2024, the Double Serum 7-days Trial Kit until 22nd August 2024, and the Double Power2 Trial Kit until 31st October 2023. It is also noted that trial kits are available "while trial kit lasts," indicating a limited supply.
A universal condition across all listed trial kits is the requirement that the user must be new to Clarins. This means the individual should have no prior account creation at any Clarins offline or online store and must not have sampled any Clarins trial kit before. This stipulation is strictly enforced to ensure the programme reaches new customers. Furthermore, participation is restricted to individuals who are 21 years of age or older. The programme is exclusively applicable to Malaysians and/or permanent residents who possess a valid local mobile number.
Two primary methods for redeeming the complimentary trial kits are detailed: store redemption and online redemption. For store redemption, the process involves visiting a Clarins outlet. The trial kit is provided upon the completion of a final consultation and all associated activities or consultations in the store. A mandatory step for store redemption is that the user must register and opt in to receive an SMS confirmation. In some instances, users may be required to provide further information in-store for verification purposes. The quantity of samples is not fixed and may vary based on the consultation, and this can change without prior notice.
For online redemption, users must create an account on the official Clarins Malaysia website (www.clarins.com.my) and select the online shipping option. A key financial consideration for online redemption is the imposition of a minimal shipping fee. For addresses within West Malaysia, the fee is RM10, while for East Malaysia, it is RM20. This fee applies to online sampling delivered to an address within Malaysia. It is explicitly stated that sample kit redemption cannot be combined with a purchase order. The online process also requires new user account creation.
Clarins Sdn. Bhd. retains significant control over the programme. The company reserves the right to cancel or decline any attempt at online order or store redemption due to several factors, including unauthorized use of the trial kit (such as multiple redemption attempts), suspicious activity, technical errors, or other unforeseen issues. Additionally, Clarins Sdn. Bhd. reserves the right to change the terms and conditions of the programme at any time without providing prior notice. The redemption of the trial kit is non-transferable and cannot be redeemed on behalf of another person.
The source material does not provide information on the specific contents of each trial kit, the duration of the trial for each product, or the exact steps for the in-store consultation process. It also does not specify the number of samples available or the likelihood of a redemption request being accepted, other than the general condition that kits are subject to availability. The data is drawn from the official Clarins Malaysia website and a related promotional page, which are considered authoritative sources for this specific regional offer.
Conclusion
The Clarins Double Serum trial kit programme in Malaysia is a structured promotional offer designed for new customers. Access is contingent upon strict eligibility criteria, including being over 21, a Malaysian resident or permanent resident with a local mobile number, and having no prior history with Clarins products or samples. The programme offers two redemption pathways: an in-store method requiring a consultation and SMS opt-in, and an online method that involves a shipping fee. The availability of specific kits is time-bound, with each having its own redemption period. Consumers should verify the current status of any trial kit and its specific terms directly on the Clarins Malaysia website, as the company reserves the right to modify terms and conditions without notice.