4imprint is a promotional products company that offers a free sample programme as a core service for its customers. According to the provided source material, this programme is designed to allow customers to physically inspect, evaluate, and test products before committing to a larger order. The company emphasises that this service provides "complimentary peace of mind" and is available to both first-time and repeat customers. The sources indicate that the free sample programme is a key feature of 4imprint's customer service, intended to build trust and ensure satisfaction with both product quality and customisation.
The process for obtaining a free sample is straightforward. Customers can request a sample by clicking the 'request a free sample' button on any product page on the 4imprint website. Alternatively, customers can call the company directly to arrange for a sample to be sent. The sources state that samples are sent out "at no charge" to the customer. The purpose of the sample is to allow the customer to "touch it, feel it, use it," and to show the product to colleagues for feedback, check sizes, and give the product a thorough inspection. This is presented as the "perfect way to find the perfect product" for an organisation's needs.
The sources also highlight 4imprint's broader customer service and guarantee offerings, which are presented as complementary to the free sample programme. The company promotes a "360° Guarantee®" which includes several components: a certain delivery promise (if an event is missed due to late shipping, the order is free), a certain value promise (a refund of double the difference if a lower price is found elsewhere within 30 days of purchase), and a certain happiness promise (if not 100% satisfied, the company will pay to pick up and re-run the order or provide a refund). Additionally, 4imprint offers complimentary art assistance, where their design team can help create or refine artwork for the customer's logo, and a free 'e-proof' for approval before an order is processed.
The provided information does not specify any limits on the number of free samples a customer can request. The sources describe the programme as a general service available on product pages, but they do not detail any restrictions, such as a maximum number of samples per customer, per order, or per time period. The focus of the documentation is on the availability and purpose of the samples rather than on specific programme limits.
The sources also touch upon the company's corporate responsibility and sustainability efforts, mentioning the availability of environmentally beneficial promotional products made from recycled materials, biodegradable plastics, and organic cotton. This is presented as an option for clients who wish to be more eco-friendly. The company also participates in charitable campaigns and partnerships with non-profit organisations.
In summary, the free sample programme from 4imprint is presented as a key, no-cost service for customers to evaluate promotional products before purchase. The process is accessible via the website or by phone, and the samples are provided to help with decision-making. While the sources extensively detail the benefits and process of obtaining samples, they do not provide specific information on any limits or restrictions associated with the programme.