Obtaining a tangible sample of artificial grass before committing to a full purchase is a practical step for any UK homeowner or landscaper. Grass247 offers a sample programme designed to bridge the gap between online product images and the actual look and feel of synthetic turf. This service allows consumers to assess the quality, texture, and colour of various grass types within their own environment, accounting for variables such as natural lighting and existing garden aesthetics. The process is structured to be straightforward, though specific rules regarding costs and eligibility apply. Understanding the procedure, from selection to delivery, ensures that customers can make informed decisions about which product best suits their needs, whether for a family garden, a pet area, or a high-traffic zone.
Grass247 provides access to samples of its artificial grass range, acknowledging that visual representations on a website may not fully convey the product's characteristics. The company states that "nothing beats seeing how it looks and feels in your own space." By offering these samples, the brand aims to give customers a clear idea of the quality and softness of the grass before they commit to a larger order. The samples are described as "cheap," indicating a nominal cost rather than being entirely free, although this charge is refunded under specific circumstances. This approach helps ensure that the selected synthetic lawn will look perfect year-round in the specific conditions of the customer's property.
How to Request Artificial Grass Samples
The request process for Grass247 samples is designed to be user-friendly, consisting of three primary steps. Customers are required to browse the Grass247 website to identify the specific artificial grass product they are interested in. Once a product is selected, the user must click the "Sample" button available on the product page. The final step involves completing the order through the website's checkout system. Upon successful completion, the samples are dispatched, with the company stating that delivery typically occurs within 2 to 3 days.
For customers who are uncertain about which type of synthetic grass would best suit their requirements, Grass247 offers an alternative method of obtaining samples. Instead of browsing the website, potential buyers can call the company directly at the provided contact number. Upon calling, Grass247 states they will post a selection of grasses that may suit the customer's specific needs. This personalised service is intended to assist those who may find the variety of options overwhelming or who require guidance based on specific usage scenarios, such as areas frequented by pets or children.
Important Rules and Eligibility Criteria
There are specific restrictions in place regarding the ordering of samples to prevent misuse. Grass247 explicitly states that they do not allow multiple sample orders to be sent to different addresses. The company reserves the right to cancel any orders that appear to be non-genuine, such as those attempting to circumvent this restriction. This policy is likely in place to manage costs and ensure that the sample programme is used by genuine prospective buyers rather than for unauthorised distribution.
Sample Charges and Refund Policy
While the samples are not strictly free, Grass247 operates a refund policy that effectively makes the samples cost-neutral for customers who proceed with a full purchase. The company notes that "any sample charge will be refunded when you place a paid order." This incentivises the use of the sample service by removing the financial barrier for those who are serious about buying. It ensures that the cost of the sample is essentially deducted from the final invoice, making it a risk-free way to evaluate the product physically.
If a customer receives a sample but remains undecided, Grass247 encourages further contact. The company states, "If you receive your synthetic turf sample and would still like to explore different options, please feel free to contact us directly or request more samples on individual product pages." They further emphasise their willingness to assist, noting, "At Grass247, we’re always happy to send more samples to guarantee you get the perfect artificial grass for your garden!" This open policy suggests a customer-centric approach aimed at ensuring complete satisfaction with the final product selection.
Understanding Artificial Grass Characteristics
The source material provides insight into the technical aspects of the artificial grass offered by Grass247, which can help consumers interpret the samples they receive. One key metric is the weight of the grass; a heavier grass generally contains more material, resulting in a denser, softer, and more comfortable product. Grass247 offers a wide variety of grasses with different weights and pile heights. Even if grasses appear to have a similar thickness, differences in weight often indicate variations in the pile, catering to diverse tastes and preferences.
Colour and texture are also critical factors. Just as natural grass varies in colour and thickness, artificial grass is designed to mimic this variety to provide consumers with ample choice. Grass247 recommends ordering a sample to see and feel the difference, particularly to observe how the grass looks "in situ" under different light conditions, as appearance can change significantly depending on the lighting.
Material Composition and Safety
The composition of the grass is vital for durability and safety. Grass247 artificial grasses are made from a mixture of polypropylene and polyethylene. This blend is chosen for its excellent colour fastness and ability to maintain its appearance regardless of British weather conditions. The backing of the grass is described as a dark grey or black colour, which serves to make the green and brown fibres in the pile stand out visually. The backing material is latex, which is noted as being environmentally friendly, easy to fit, and mess-free.
Many of the high-quality synthetic grasses offered include drainage holes in the latex backing. While the latex backing itself is water permeable, these drainage holes assist in managing heavy rainfall by allowing water to drain through the soil beneath the lawn. This feature is particularly relevant for the UK climate, where heavy rain is common.
Safety is a priority, particularly for households with children and pets. The artificial grasses are stated to be lead and cadmium-free. This ensures that the lawn is a safe space for soft play areas or for pets. Furthermore, the materials are designed to withstand cleaning with mild detergents, allowing for easy maintenance of hygiene.
Maintenance of Synthetic Lawns
The source material also touches upon the maintenance requirements for specific types of artificial grass available. The "Flat Yarn" style is described as the most common realistic-looking option, offering the softest and most comfortable pile style. A significant benefit of this style is that it requires little maintenance. A quick brush is sufficient to remove leaves and debris, keeping the lawn looking perfect year-round. This low-maintenance aspect is a key selling point for consumers looking to reduce garden upkeep while maintaining an aesthetic appearance.
Conclusion
Grass247 offers a structured and accessible sample programme for UK consumers interested in artificial grass. The process involves selecting a product online and ordering a sample via the checkout, or contacting the company directly for a curated selection. While there is a nominal charge for the samples, this is refunded upon placing a paid order, removing the financial risk for genuine buyers. The company enforces strict rules against multiple orders to different addresses to maintain the integrity of the programme. Beyond the ordering process, the provided information details the technical specifications of the grass, including weight, material composition (polypropylene and polyethylene), backing type (latex with drainage holes), and safety features (lead and cadmium-free). These factors, combined with the recommendation to view samples in natural light, equip consumers with the necessary tools to select the perfect artificial grass for their specific garden needs.