Thames Water, the utility provider serving London and the South-East of England, operates several programmes offering free water-saving devices to its customers. These initiatives are designed to help households reduce water consumption, lower bills, and prevent common issues such as drain blockages. The available freebies range from showerheads and tap inserts to garden equipment and leak detection services. This article details the types of free devices on offer, how to order them, eligibility requirements, and information about the provider’s Smarter Home Visits programme, based exclusively on the provided source material.
The primary method for obtaining free water-saving devices is through an online ordering system. According to the source information, customers can visit a dedicated webpage, click 'get freebie', and enter their postcode to confirm they are within Thames Water’s service area, which covers London and the South-East. Once eligibility is confirmed, users can select from a selection of freebies and have them delivered at no cost. The process is straightforward, with delivery reportedly taking up to 21 days.
The range of free water-saving devices available for order includes several categories. For the bathroom, customers can request a free showerhead designed for power showers, along with valves and shower timer devices. A specific shower timer mentioned in the sources is the ShowerBob Timer. Tap freebies include kitchen swivel taps and money-saving inserts designed to reduce water flow from kitchen taps. Kitchen-focused freebies also include fat traps, which help prevent sink and drain blockages by capturing grease and food waste. For the garden, a free garden hose trigger gun is offered. Toilet freebies include a 'save-a-flush' bag, which is designed to reduce water usage by saving a litre of water with every flush. One source indicates that customers can choose up to eight free water-saving devices. Another source mentions that the water-saving bundle must be worth approximately £20.
In addition to the self-service online ordering, Thames Water offers a programme called Smarter Home Visits (SHV) to qualifying customers. These visits are conducted by the water efficiency team, who may contact customers via phone (specifically from the number 0800 622 6623) to offer a free appointment. During a visit, a Thames Water advisor will provide personalised water-saving tips, offer free water-saving devices, and provide a report on the household's water usage. The visit also includes an inspection for leaks in toilets, taps, and plumbing fittings. If leaks are discovered, the advisor can advise whether Thames Water can assist with repairs for free at a later date. To verify the identity of the advisors, they will be wearing Thames Water branded uniforms and carrying a Thames Water photo ID.
The Smarter Home Visits also cover energy-saving tips and general water conservation advice, regardless of the weather. Customers can also use an online water-saving calculator to understand their water usage better.
The sources indicate that these freebies and services are specifically for customers in Thames Water’s service area, which is London and the South-East. The online ordering process requires a postcode check to confirm eligibility. For the Smarter Home Visits, the programme is offered to "qualifying customers," though the exact qualification criteria are not specified in the provided material. The sources do not mention any purchase requirements or subscription fees for the free devices; they are presented as complimentary services for customers.
The information about these freebies is consistent across multiple sources, which appear to be deal-finding websites and the official Thames Water website. The official Thames Water site (thameswater.co.uk) is referenced in the Smarter Home Visits section, making it the most authoritative source for that programme. The other sources, while providing similar details about the device ordering process, are third-party deal sites. Their information aligns with the official programme description, but the primary source for the online freebies should be considered the official Thames Water website itself.
In summary, Thames Water provides a practical range of free water-saving devices that can be ordered online by eligible customers in London and the South-East. These devices target key areas of water usage in the home, such as the shower, taps, kitchen, toilet, and garden. For customers who may benefit from more personalised advice and a home assessment, the Smarter Home Visits programme offers an additional, complimentary service that includes device provision and leak detection. Both initiatives are designed to promote water conservation and help customers manage their utility bills more effectively.